Providing A Migration Information Service” Training for Migrant Service Centres Counsellors, 27-30 June 2011, Tirana, Albania
A group of 18 counsellors from the Migrant Service Centres (MSCs) in Albania, Bosnia & Herzegovina, the former Yugoslav Republic of Macedonia, Montenegro, Serbia and Kosovo under UNSCR 1244, participated in a 4-day IOM regional training workshop on Providing a Migration Information Service, between 27-30 June in Tirana, Albania.
Migrant Service Centres (MSCs) were established by IOM in 2008, in cooperation with National Employment Services in the Western Balkans, and provide information, advice and referral to potential migrants, returnees and immigrants, on legal channels of migration within and outside the region. MSC counsellors provide information on the entry requirements, visas, residence and work permits, social security and health systems, labour market gaps, study opportunities and scholarships.
The training workshop aimed to build the capacity of MSC counsellors to source and provide efficient, up-to-date and relevant information to their clients, and to effectively deliver this information in both individual and group setting, including the delivery of the pre-departure orientation session. Training focused on updating information, maintenance of records, customer service, and providing pre-departure orientation and CV/interview training. International migration law was also covered, as well as issues relevant to returning migrants.